Player App Account & Data Deletion
An adult parent or guardian may request deletion of the Player App account and associated personal data for the Player, even though Team Florida manages account creation from its roster.
How to request deletion
The adult parent or guardian should email info@teamfloridasoftball.org from the guardian-controlled login email, with “Player App Account Deletion” in the subject line. If the guardian cannot use that address, explain that in the request.
Team Florida will verify that the adult parent or guardian controls the account and is authorized to act for the Player before acting on the request. Do not send a password, sign-in verification code, government ID, or payment-card information unless Team Florida provides a secure and necessary verification method.
Only an adult parent or guardian controls the Player App login email. A minor never receives a sign-in code or signs in directly.
Team Florida checks the support inbox and in-app deletion requests daily and will acknowledge receipt within two business days. Team Florida will not disclose account details or take account actions until the requester is verified.
What deletion does
- Revokes Player App sessions and removes access to the private Player App experience.
- Deletes or de-identifies Player App account and associated personal data that Team Florida is not required to retain.
- Removes the Player identity from future named results on the authenticated leaderboard; team-level totals may remain without naming the Player.
Information that may be retained
Team Florida may retain limited information when required for security, accounting, completed transactions, payment disputes, fraud prevention, or legal obligations. A roster deactivation alone is not treated as completion of a deletion request.
Team Florida will complete deletion or de-identification within 30 days after verification unless a documented retention obligation applies. If information must be retained, Team Florida will explain what is retained and why.
Team Florida will send a completion confirmation when the request is closed. Deleting Player App access does not reverse completed contributions or other transactions.